FAQs

Find answers to questions we get asked the most.

We are here to help!

Most Common Questions
How much weight do Mochi members lose on average?
Expand Arrow
What can I eat when I am enrolled in Mochi program?
Expand Arrow
What should I know about GLP-1 medication shortage?
Expand Arrow
Our Program
What is Mochi?
Expand Arrow
What does my Mochi subscription include?
Expand Arrow
How long does it take to get an appointment with a Mochi provider?
Expand Arrow
What can I expect when I join Mochi?
Expand Arrow
Can I join Mochi from anywhere from U.S.?
Expand Arrow
What will my virtual doctor visit look like?
Expand Arrow
How is Mochi different from other weight loss program?
Expand Arrow
I'm switching from another program, do I need to start at the lowest dose?
Expand Arrow
Eligibility
Who is eligible to join Mochi?
Expand Arrow
Can I join Mochi if I am under 18?
Expand Arrow
Can I join Mochi if I have pre-diabetes, diabetes, hypertension, or other pre-existing conditions?
Expand Arrow
Medication
What are the medications that Mochi doctors prescribe?
Expand Arrow
What is Wegovy®? How is it different from other GLP-1s?
Expand Arrow
What is Mounjaro / Zepbound? How is it different from other GLP-1s?
Expand Arrow
What are the side effects of the medication?
Expand Arrow
Are the prescribed medications injectable?
Expand Arrow
Can the medications that I take as part of the Mochi program interfere with the other medications I take for diabetes, high blood pressure, or other health concerns?
Expand Arrow
Insurance & Pricing
Will my insurance cover Mochi?
Expand Arrow
Will my insurance cover medications related to my Mochi subscription plan?
Expand Arrow
How long does it take insurance to cover the prescriptions related to my Mochi subscription?
Expand Arrow
What is the refund policy?
Expand Arrow
How much does joining Mochi cost?
Expand Arrow
Do you offer compounded medications? If so, how much does it cost?
Expand Arrow
Can I use my HSA or FSA account to pay for my Mochi membership?
Expand Arrow
Are there any extra charges for tax or shipping?
Expand Arrow
What is the price of compound medication?
Expand Arrow
Our Providers
Who are the doctors on the Mochi platform? 
Expand Arrow
What certifications/qualifications do Mochi nutritionists have?
Expand Arrow