Question 1

How much weight do Mochi members lose on average?

Accepted Answer

Mochi members who enroll in medication based weight loss programs lose approximately 15% of their weight on average.

Question 2

What can I eat when I am enrolled in Mochi program?

Accepted Answer

Anything! Our goal is not to impose dietary restrictions of any kind while you’re a part of the Mochi program! We work with you to establish your goals and determine medication-based weight loss treatment plans. You’ll work 1:1 on a video call with a registered dietician who can help make small changes for an overall healthier diet. No foods are off limits– we want these changes to be sustainable long term!

Question 3

What should I know about GLP-1 medication shortage?

Accepted Answer

While it is concerning to hear about various medication shortages in the news, we here at Mochi aim to deliver the highest quality and consistent care to our members. We have options for our patients to ensure consistent medication coverage with or without shortages. We’ll work with you and your pharmacy to make sure you have consistent access to medication.

Question 4

What is Mochi?

Accepted Answer

Mochi is a platform that connects patients seeking medication-based weight loss treatment with board certified doctors and dietitians to help them determine the best treatment options to accomplish that goal. Our program is completely virtual, meaning you can access our services anywhere in the United States and will be meeting with our team online.

Question 5

What does my Mochi subscription include?

Accepted Answer

We offer two different subscription plans for those that are eligible. They are the Nutrition and Nutrition & Medication plans.
                Your Nutrition plan includes virtual visits with our dietitian. There will be no medication prescribed as part of this plan.
                Your Nutrition & Medication plan will include virtual visits with a Mochi provider and dietitian as well as support from our administrative and prior authorization teams. The cost of the medication itself is not covered by this plan.

Question 6

How long does it take to get an appointment with a Mochi provider?

Accepted Answer

You can expect to get an appointment with a Mochi doctor within about a week. If you have not heard from us within 1-2 business days for scheduling an appointment, please reach out. We want to make sure you’re receiving care in a timely manner. If it’s been more than 48 hours and you are reaching out to get a medication refill, please let us know so that we can refill that medication as soon as possible.

Question 7

What can I expect when I join Mochi?

Accepted Answer

We divide our program into 4 phases:

Phase 1 - You will meet with one of our board certified providers to discuss a plan and then get started on medications. 
                
                Phase 2 - We will establish a health baseline for monitoring and plan for any labs or scans to help with this. You will continue to meet with your provider and registered dietitian virtually to discuss your plan. 
                
                Phase 3 - You will continue to meet with your provider and registered dietitian and will make adjustments to your treatment plan as needed. 
                
                Phase 4 - We will recheck your labs and discuss your programs to determine next steps for maintenance.

Question 8

Can I join Mochi from anywhere from U.S.?

Accepted Answer

Yes! Mochi Health is a telehealth platform. You can access our services and providers from anywhere in the United States.

Question 9

What will my virtual doctor visit look like?

Accepted Answer

Prior to your virtual visit with a doctor, you will complete several intake forms where we will ask you for information about the medications you are taking, your daily nutrition, and other healthcare concerns such as if you have diabetes or high blood pressure. Our doctors will review these forms to have a big picture understanding of you, your health, and your goals. Our doctors will review these forms with you during this visit to help determine what your goals are. We will discuss treatment options and determine which medication regimen are better suited for your goals.

Question 10

How is Mochi different from other weight loss program?

Accepted Answer

Here at Mochi our providers work with you to determine what your goals are and see how the program can help support that. As the patient you have a voice in your treatment plan. Additionally, Mochi is a virtual treatment plan option so you can access our services no matter where you are in the United States!

Question 11

I'm switching from another program, do I need to start at the lowest dose?

Accepted Answer

No, we can continue you at the same dose.

Question 12

Who is eligible to join Mochi?

Accepted Answer

To join Mochi, you must have a BMI over 30 kg/m2 or over 27 kg/m2 with associated weight-related conditions like high blood pressure. To join our Pediatrics program you must be under 18 and your BMI must be greater than the 95th percentile.
                To see if you are eligible to join Mochi health, fill out an Eligibility Form today!

Question 13

Can I join Mochi if I am under 18?

Accepted Answer

Yes! We offer a Pediatrics program for patients under the age of 18. To determine if you are eligible to join our Pediatrics program, fill out an Eligibility Form today!

Question 14

Can I join Mochi if I have pre-diabetes, diabetes, hypertension, or other pre-existing conditions?

Accepted Answer

Yes, absolutely! You will fill out several intake forms prior to your first virtual visit with your doctor. You will include information about your health including if you have diabetes, high blood pressure, or anything else.

Question 15

What are the medications that Mochi doctors prescribe?

Accepted Answer

Providers at Mochi will conduct a thorough assessment of your medical and family history, symptoms, current medications, and past treatments, and determine which medication is best for your own personal journey. Here are some medications that providers often prescribe:
                Tirzepatide (Mounjaro / Zepbound): Tirzepatide is the newest form of weight loss medication. It was recently approved for Type 2 diabetes, and works through both the GLP-1 receptor and GIP receptors. Both of these work to slow stomach emptying and decrease appetite.
                Semaglutide (Wegovy / Ozempic / Rybelsus): Semaglutide is a GLP-1 agonist created for Type 2 Diabetes and FDA-approved in 2019. It was approved for the indication of weight loss as Wegovy in June 2021.
                Liraglutide (Saxenda / Victoza): Liraglutide is a GLP-1 agonist medication, very similar to Semaglutide. It was initially developed as a medication for Type 2 Diabetes, but also found to help patients with weight loss! By activating GLP-1 receptors, this medication works to slow the rate at which your stomach empties, and to send signals to your brain to decrease appetite.
                Topiramate (Topamax / Qudexy XR / Trokendi XR): Topiramate, a medication originally created to treat epilepsy, was approved by the FDA in 1998. It is used off-label for weight loss, often in conjunction with Phentermine. It can be used short- or long-term for weight loss safely.
                Bupropion (Zyban / Contrave / Aplenzin): Bupropion was initially approved as a medication for anxiety and depression. It is also used as a smoking cessation aid, as it reduces cravings and alters mood. It is prescribed off-label either alone or with Naltrexone for weight loss, and also as a combo pill (Contrave).
                Naltrexone (Vivitrol / Apo-Naltrexone /ReVia): Naltrexone was developed as a medication for alcohol and substance use disorder. However, as its mechanism is to stop cravings, it has long been prescribed for weight loss. It is a component in the combination pill, Contrave.
                Orlistat (Xenical / Alli): Orlistat is a pancreatic lipase inhibitor that was created to block the intestinal absorption of fat. It was created for the indication of weight loss, and FDA approved in 1999.

Question 16

What is Wegovy®? How is it different from other GLP-1s?

Accepted Answer

Wegovy is a semaglutide medication as is Ozempic. They are both GLP-1 agonists which stimulate insulin release from the pancreas and can slow gastric emptying. 
                To find out more information about Wegovy and other GLP-1s, take a look at our blog post on the differences between Mounjaro / Zepbound and Ozempic!

Question 17

What is Mounjaro / Zepbound? How is it different from other GLP-1s?

Accepted Answer

Mounjaro / Zepbound is a GLP-1 agonist like Ozempic and Wegovy. But it also acts on GIP, or glucose-dependent insulinotropic polypeptide, to slow gastric emptying and reduce levels of a hormone called glucagon which stimulates blood sugar release. 
                To find out more information about Mounjaro / Zepbound, take a look at our blog post on the differences between Mounjaro / Zepbound and Ozempic!

Question 18

What are the side effects of the medication?

Accepted Answer

The side effects of medications like Ozempic and Mounjaro / Zepbound are very similar and include: nausea, vomiting, diarrhea, constipation, and abdominal pain. There are more rare side effects with these medications which include pancreatitis, gallstones, and kidney problems.
                To find out more information about Mounjaro / Zepbound and Ozempic, take a look at our blog post on the differences between these two medications.

Question 19

Are the prescribed medications injectable?

Accepted Answer

Yes. Medications like Ozempic and Mounjaro / Zepbound are injected subcutaneously either into the stomach or thigh. We will work with you to make sure that you feel confident administering these medications to yourself prior to starting treatment.

Question 20

Can the medications that I take as part of the Mochi program interfere with the other medications I take for diabetes, high blood pressure, or other health concerns?

Accepted Answer

You will fill out intake forms where you will list out the medications that you are currently taking. This will help our providers in determining which treatment plan is best for you and your current medication regimen. Our physicians will 
                have a chance to review your medical history and other prescriptions to check for interactions before you get started.

Question 21

Will my insurance cover Mochi?

Accepted Answer

We don’t directly bill insurance, but you are welcome to download your invoice from the billing page and submit this to your health insurance for reimbursement.

Question 22

Will my insurance cover medications related to my Mochi subscription plan?

Accepted Answer

This depends completely on your insurance carrier, your specific plan, and your employer as certain employers can have special plans. Our virtual Medical Assistant team will contact your insurance to make sure they have the appropriate documentation to get your treatment plan approved if it’s on your formulary. The more information that you can provide, the more we are able to support you in working with your insurance to help you get coverage for the medications relating to your Mochi subscription plan. While we are waiting for the final approval from your insurance carrier regarding your medications, we can get you started on a generic GLP-1 medication. If your insurance does not cover the medications, we do have options that are cheaper than brand name Ozempic and Mounjaro / Zepbound.

Question 23

How long does it take insurance to cover the prescriptions related to my Mochi subscription?

Accepted Answer

Legally your insurance provider has 30 days to respond regarding prior authorizations. Mochi will work with you to make sure you have medications that can cover you in the interim while we are waiting for your insurance to provide final approval.

Question 24

What is the refund policy?

Accepted Answer

You can cancel Mochi at any time.

Question 25

How much does joining Mochi cost?

Accepted Answer

Mochi members who enroll in medication based weight loss programs lose approximately 15% of their weight on average.

Question 26

Do you offer compounded medications? If so, how much does it cost?

Accepted Answer

Yes, we offer compounded medications for semaglutide and tirzepatide through our partner compounding pharmacies in all 50 states. We are able to provide compounded semaglutide for $99/month at all doses. Compounded tirzepatide is offered at $275/month at all doses.

Question 27

Can I use my HSA or FSA account to pay for my Mochi membership?

Accepted Answer

Yes!

Question 28

Are there any extra charges for tax or shipping?

Accepted Answer

No. Check out our pricing page for the all- in prices

Question 29

What is the price of compound medication?

Accepted Answer

The price is $99/mo for all doses of semaglutide (0.25mg weekly to 2.4mg weekly, 1 month is 4 weekly doses) and $199 for all doses of tirzepatide (2.5mg weekly to 15mg weekly, 1 month is 4 weekly doses)

Question 30

Who are the doctors on the Mochi platform?

Accepted Answer

When you join Mochi, you get access to our board certified obesity medicine providers. Our providers are board certified in several specialties including:

Obstetrics and Gynecology, 
                Bariatric Surgery,
                Internal Medicine,
                Pediatrics,
                Family Medicine,
                Endocrinology,
                Pediatric Endocrinology,
                Cardiothoracic Surgery,
                
                Our doctors are committed to working with you through video visits to build a weight loss plan that fits your goals!

Question 31

What certifications/qualifications do Mochi nutritionists have?

Accepted Answer

Our nutritionists are registered dieticians with bariatric practice experience who have practiced in pre- and post-bariatric surgery care. They are experienced in working with bariatric patients who opt for selective medication management only.

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