For many of us, picking up a prescription has traditionally meant a trip to the neighborhood pharmacy. But as healthcare evolves, telehealth and mail-order pharmacies are becoming the way of the future, offering greater convenience, accessibility, and often better pricing. Yet we don't always see the logistics, innovation and collaboration that go into filling a prescription, particularly for medications like GLP-1s.

At Mochi, we're not just another telehealth weight loss clinic. We're building a software-enabled marketplace that's making pharmacies better at what they do, which results in better patient outcomes.

Constructing a Legitimate Pharmacy Network

Instead of being confined to one location, Mochi has partnered with a network of pharmacies around the country. Last quarter, we expanded from 10 to 33 pharmacies. This quarter, we’re on track to over 100 partners.

"We're expanding our network because competition drives innovation," says James Lindsay, Head of Business Development at Mochi Health. "When pharmacies compete on service quality, patients win. But more importantly, we're giving independent pharmacies the ability to invest in their business and see measurable outcomes. We want Mochi to be the gateway for compounded medication sales in America, a true marketplace where small businesses can grow and thrive by delivering exceptional patient care."

But expanding our pharmacy footprint was only half the battle. We also had to make sure that each of those pharmacies would provide the care and service that our patients demand.

Better Pharmacy Software

Here's what most people don't realize: running a compounding pharmacy is incredibly complex. Pharmacies need to manage inventory, track orders, ensure quality control, maintain compliance across different state regulations, and coordinate with providers and patients, all while compounding small batches of personalized medications.

Many pharmacies, especially smaller independent ones, lack the resources to build sophisticated software systems themselves, so Mochi developed pharmacy management software specifically designed to work with our platform. Our team includes people who've actually worked inside pharmacies (managing operations, shipping thousands of packages, and navigating regulatory requirements) so we understand exactly what pharmacists need.

"I spent months embedded in a pharmacy, consulting on everything from automation to daily operations," Lindsay explains. "We know what pharmacists actually need because we've been in their shoes."

Our API connectivity provides 100 percent traceability for every prescription, giving patients full visibility into when their prescription ships and when to expect delivery. This transparency means patients can track their medication journey from pharmacy to doorstep, eliminating uncertainty and ensuring continuity of care.

Maintaining Quality as We Scale

As we scale our network, quality control becomes even more important. It's not a matter of just adding a pharmacy to the network and leaving them be. We verify each pharmacy, and we've partnered with a local testing lab to send samples from every pharmacy to verify product quality, checking for purity and sterility.

Patients can see each pharmacy's name, location, and turnaround time. This gives them visibility into their pharmacy options if they want to explore different choices.

This incentivizes pharmacies to invest in better operations to serve patients well, which earns them more business through our platform.

Beyond GLP-1s: Building a Comprehensive Pharmacy Marketplace

Today, we are recognized for GLP-1 weight loss medications. But the infrastructure we are building is far beyond a single medication category.

We're building a marketplace that works for everyone. Patients gain transparency into pricing, delivery times, and quality. Providers get access to products they can trust and confidently prescribe. And pharmacies receive a platform that helps them operate more efficiently, reach more patients, and compete on the quality of service they deliver.

"We're building infrastructure, not just selling a single product," Lindsay says. "Everyone's racing to be the next telehealth brand, but the real opportunity is in building the rails that the entire industry runs on: the systems, software, and marketplace dynamics that will power compounded medication distribution for years to come."

Pharmacies Are The Key To Patients Receiving The Best Possible Outcomes

Unfortunately, independent pharmacies are in a challenging position. Money is being extracted from the healthcare system. Instead of the folks providing care receiving the majority of the funds, the money mostly transfers to insurance companies, large drug manufacturers, and PBMs. The regulatory hurdles are getting increasingly harder to navigate. Not to mention, most independent pharmacies don't have the technology or the marketing expertise to directly communicate with patients.

Mochi offers them a solution. Pharmacies that partner with us unlock prescription volume and gain access to patients from providers that work with Mochi. In exchange, pharmacies are rewarded for running great operations and putting patients first.

Efficient pharmacies improve patient care. Through greater efficiency, they can fill prescriptions faster and more accurately and ensure their medications are always available. Their quality systems assure the integrity of their products, while technology facilitates seamless communication between pharmacies and practitioners.

"If you're a pharmacy working with Mochi, we commit to helping you grow your business as much as you would like," Lindsay emphasizes. "That's not marketing speak, it's built into how our platform works."

The Work Goes On

We're still early in this journey. Building a network of 100+ pharmacies is just the beginning. We're constantly refining our software, improving our quality systems, and expanding the types of medications and treatments that providers working with Mochi can offer.

But the core of the idea is sound: enable pharmacies to do well, expect great things from them, and establish a market that rewards quality and service.

That's how we build better pharmacies. And better pharmacies mean better care for the patients who depend on them.

If you're a pharmacy interested in joining our network and growing your business, learn more and apply here.