When you start treatment with Mochi Health, you have the ability to choose a provider who creates a personalized plan just for you. But have you ever wondered what we do behind the scenes to equip that provider with the tools, resources, and support they need to provide the highest level of care? At Mochi, we aren’t just matching patients to an available clinician. We are also empowering a community of more than 450 healthcare providers to provide the care they want to offer: with ample time, the right tools, and the autonomy to prioritize what is truly important.

Dan Gildenhuys, Head of Clinical Operations, leads that initiative. Previously a physician in South Africa prior to transitioning to the healthtech space, he combines clinical acumen with operational experience to lead Mochi’s provider network strategy.

Building a Network of Specialized Providers

The timing for Mochi Health couldn’t have been better. There was a growing interest in obesity medicine as a separate discipline, and doctors were looking for ways to get involved in the growing movement toward treating weight loss as a health discipline in its own right, rather than a subset of nutrition.

The COVID-19 telehealth boom accelerated this opportunity. Now, Mochi Health works with hundreds of providers, including NPs and MDs who are obesity medicine specialists and registered dietitian nutritionists who provide nutrition counseling and health coaching.

But expanding the network was never only about hitting numbers. It’s always been about building a system in which physicians can truly deliver quality care. The Flexibility That Actually Works.

Flexibility That Actually Works

Mochi Health has contracted with independent medical practice groups to provide clinical services to Mochi patients. Providers on the Mochi platform can choose the hours they want that fit around their schedules, and can increase or decrease hours based on their availability and the demand from patients.

That flexibility is important because it allows Mochi patients to receive care from a pool of providers who might not have been able to take on a full-time position, but who are qualified to provide care. One provider may see patients at a hospital in the morning and see Mochi patients in the afternoon; another may see Mochi patients exclusively through the platform.

But flexibility alone isn't what makes Mochi different.

A Different Model of Care

While some telehealth platforms optimize for speed and volume, treating each interaction as a transaction, Mochi takes a different approach. The platform is built around synchronous visits where patients meet with the same provider each time, establishing a real therapeutic relationship.

“We really push for the live, synchronous visit and setting up that patient-to-provider relationship,” Dan stresses. “Other platforms are really more about the prescription filling and ongoing care in an asynchronous way. That’s the big differentiator.”

This continuity of care is important. The patient isn’t being shifted from provider to provider who must be re-informed at each visit. The patient is being treated by someone who recognizes them, knows their problem and can modify their care based on continuity.

Expanding Beyond Weight Loss

As Mochi has grown from weight loss into broader metabolic health, the provider network has evolved too. In the beginning, providers on the Mochi platform specialized in obesity care, but many of those providers were also board-certified in Internal or Family Medicine, which encompassed knowledge beyond just weight loss.

This opened up an opportunity for Mochi to expand into mental health, hormones, hair loss, and dermatology. Providers are able to use their full skillset and not be limited to one specialty. A provider who has been working with a patient for months on weight loss can now treat them for hair thinning or hormonal concerns.

Quality Without Compromise

With 450 providers on the platform, maintaining consistency requires intentional systems and support. Dan’s clinical operations staff works with Mochi Health’s affiliated doctor practice groups to track patient satisfaction surveys and ratings, medication refill response time, completeness of medical documentation, patient retention, and service volume, among other metrics.

The numbers speak for themselves. Patients are more likely to stick with Mochi if their provider is engaging on all of these different metrics. Outcomes improve when providers actively encourage patients to use additional services like meeting with a dietitian.

Mochi focuses on supporting providers with the resources they need to succeed. The operations team provides ongoing training on platform protocols, shares insights from provider feedback, and ensures providers have access to the tools and information that can enhance the patient experience.

The Road Ahead

Today, almost 500 providers are on the platform serving Mochi patients. Dan's team focuses on optimizing the patient experience by improving platform communication, streamlining administrative processes, and ensuring providers have the operational resources they need as Mochi expands into new categories of care.

This operational support is intentional. Building a platform where patients consistently have positive experiences requires continuous attention to the systems and tools that support quality care delivery.

Transforming Healthcare Delivery

Dan envisions a future where health care shifts from the services that Mochi currently provides. While in-person visits will always have their place, future care will increasingly rely on the data collected by wearables and telehealth solutions, which will be tied to regular readings rather than just a one-time visit.

But the important innovations, he says, are “making the care affordable and accessible, making sure there is price transparency and value transparency, and just being able to deliver the right care in the right setting to the right patient for the right reasons.”

What This Means for You

Providers on the Mochi platform are credentialed medical professionals who use evidence-based treatment pathways and have access to operational support and resources from the Mochi Health team.

Your provider has the flexibility to dedicate real time to your care. They can address your needs comprehensively, not just write prescriptions. They have the resources that they need, so they can do what they are best trained to do, which is to engage with you.

That's the infrastructure that makes personalized, best-practice care possible. And it's what separates a directory of available providers from a true network built around patient outcomes.

Ready to experience the Mochi Health difference? Providers on the Mochi platform are here to offer comprehensive, personalized weight loss care. Check your eligibility to get started with a provider who will partner with you throughout your entire journey.